Help & FAQ

Frequently asked questions

• Account & sign-inHow do I create an account?

  • Click Register on the homepage.
  • Enter your name, institutional email, institution, and select the books your institution has prescribed.
  • Click the Submit button on the form.
  • You’ll receive a verification email to confirm your email address before we can review your access. Once you have entered the verification code, your request will be submitted for review.
  • You will then receive an email letting you know if your request has been approved.
• Account & sign-inWhy do I need to verify my email?

  Verification confirms you control the inbox you registered with. Click the link in the email we send; if it expires, use the resend option on the sign-in page.

• Account & sign-inWhy have I not received my registration email?

  Check your junk or spam folders as the registration verification email may have gone there.

• Account & sign-inI forgot my password. What now?

  • On the sign-in page, click Forgot Password.
  • Enter your email address, and follow the reset link in the emailed message you receive.
  • The link is valid for a limited time for security reasons.
• Account & sign-inHow do I change my password?

  This is how you can change your password:

  • Sign in.
  • Open My Profile.
  • Under Change Password, enter your current password and your new password. Confirm your new password.
  • Select Update Password.
• Book accessWhy is my registration still pending?

  Educator access to the resources is verified by your sales consultant at OUP Africa. A sales consultant checks your details against your institution and what your institution has prescribed. Most reviews are completed within a few business days, after which you will be notified by email. Please check your spam or junk folder if you do not receive that email.

• Book accessWhy was my request for access denied?

  Access is granted to lecturers teaching courses where these books are prescribed by your institution. Students are not granted access, as this should be mediated by the lecturer.

• Book accessCan I request access to more books after I am approved?

  Yes. This is how you can request access to more books:

  • Sign in.
  • Open My Profile.
  • Click Request access to another book.
  • Select the additional titles you require as you teach this course and the title is prescribed at your institution.
  • Your sales consultant will process this request in the normal manner. Please check your spam or junk folder if you do not receive the verification email.
• Book accessI can only see some of the books I requested. Why?

  Only lecturers are granted access to titles that are prescribed at your institution. Therefore, you will only be granted access to the titles you require as you teach this course based on the title being prescribed at your institution.

• Resources & downloadsWhat file types might I find?

  • Typical formats include PowerPoint, Word, Excel and PDFs.
  • The file type is shown on each resource. What is available for each title varies by title, and is dependent on the course content.
• Resources & downloadsHow do I download resources?

  • Click the checkboxes to select the files you want to download.
  • Then click the Download selected or Download all (ZIP) option.
  • Note:
    • Only resources that allow downloads are included in the .zip folder.
    • View-only items may not be downloaded.
    • You can download one, selected, or all resources at a time.
• Resources & downloadsWhat does "view-only" mean on a resource?

  OUP Africa restricts access to certain files so they can be read on screen inside the ExchangED platform, but not downloaded or saved. The download button is disabled for those items. This is intentional.

• Profile & settingsHow do I update my profile information?

  • Use My Profile to keep your display details current.
  • Some fields may be tied to verification and can not be changed.
• GeneralWho do I contact about textbook orders or adoptions?

  ExchangED provides access and downloads for the resources associated with the titles your institution has prescribed. For catalogue information, pricing or adoptions, contact Oxford Africa through the usual sales channels or see oxford.co.za.